1. General Return Policy
These are Hairtobeauty.com’s (“Hair to Beauty,” “us” or “we”) Return Policy and apply only to those merchandise that customers purchase from us.
Customer must contact us to get authorization to return any product(s) within 30 days of when the order was shipped. Do not return any product until you have been approved to return them. We will review your request and send you a confirmation of authorization and a return address if approved. If there is no authorization or your request was declined, the package will be refused. All return requests must be accompanied by a written explanation of the reason.
Items NOT ELIGIBLE for Returns:
- Chemical Products
- Make-Up / Nail Polish
- All Fashion Accessories
- All Fashion Apparel
- Wigs from the following companies:
- Golden State
- Janet Collection
- Products under the following categories
- Buy 1 Get 1 Free
- Wigs Under $15
- Special order products (Including but not limited to Bulk orders)
All products returned must have the following:
- All original packaging (box packaging, inside packaging which includes but is not limited to: tags, tissues, manuals, accessories)
- Original condition (unwashed, unworn, physically undamaged including packaging)
- Residue free and odor free
If the returned product is are not as stated above, we have the right to refuse the returned product and send the item back to the customer at the customer’s expense or be subject to a higher restocking fee.
A refund or store credit will be issued once your products have been received and processed. If a refund is requested, we will only issue a refund to the original method of payment and no other method.
All shipping costs for a return are the customer’s responsibility. It is recommended that all returns are shipped back in corrugated boxes to prevent damage to the packaging or product during transit. We recommend using a shipping method with a tracking service, for we are not responsible for lost packages. We are unable to refund, exchange or give store credit without proof of delivery.
All returns are subject to a restocking fee. Please see ‘Restocking Fee’ for more details
2. Restocking Fee
All returns are subject to a 20% ~ 80% restocking fee. All wigs and half wigs that are curly or wavy will have a restocking fee starting at 30%. The restocking fee is determined by the condition of your return item. HairToBeauty.com reserves the right to establish a restocking fee after inspecting your return items. The restocking fee is non-negotiable.
- Original Condition: 20% restocking fee
- Damaged Package (30% up to 50%): Bent/ Crushed/ Wrinkled/ Twisted/ Torn off/ Cut
- Damaged Product (40% up to “Not Returnable”):
- 40% to 80% – Brushed/ Fingered / Tangled, Loosen Curl/ Worn/ Odor (Perfume, Hair Spray, Smoke, etc.)
- Not Returnable: Altered/ Chemical Product Applied (Glue, Dye, etc.)/ Torn Off/ Excessively worn/Smell
- Missing Materials (30% up to 40%): Outer Box/ Tag/ Label/ Tissue Paper/ String/ Holder/ Hairnet
- Etc. (30% up to 70%): Products may be deemed defective due to unlisted reasons
If more than two of the above reasons apply to your return item’s condition, the restocking fee will be determined by the reason with the highest percentage. The percentages will not combined.
If there are any other questions about our Return Policy, you can contact us here or call us at (208) 509-3215.
Last Updated: 08/01/19